Outsourcing Manufacturing to Developing Countries

Background

The development of new, more complex technologies continues at an accelerating pace. Many of these technologies have risks that have not been seen before or adequately assessed.  The risks these technologies incur are frequently exported to developing countries, which lack the infrastructure to support and implement these technologies safely. For manufacturers developing countries offer multinational corporations a competitive cost advantage compared to manufacturing in highly industrialized countries. Companies building plants in developing countries have the benefit of cheap labor and low operating costs. Health and safety regulations are often non-existent or at best inadequate to address the risks new technologies incur. There may be little incentive to promote environmental ethics, safety procedures and community investment. Even if regulations exist firms may find it economically advantageous to avoid compliance and pay penalties rather than to meet statutory safety or environmental requirements.

There have been numerous instances where plants established in developing countries have experienced workplace and community disasters that would be much less likely to have happened in industrialized nations. The 1984 catastrophe at the Union Carbide Plant in Bhopal, the capital city of Madhya Pradesh, in India is a prime example. Recently workers were trapped in manufacturing facilities with inadequate fire suppression or emergency exits as another example. Longer term health issues arise when workers are exposed to hazardous materials without adequate protective gear. Hazardous waste maybe introduced into communities without adequate treatment. The ethical responsibilities of multinational corporations and their senior management, engineers and scientists working for these organizations are frequently ignored.

Often there is a demonstrable difference in design, safety, operating and maintenance procedures when comparing plants in developing countries with similar plants in highly industrialized countries. Developing countries frequently lack community information and emergency response procedures to deal with large-scale disasters. The governments of developing countries may contribute to the risks if highly placed governmental officials are susceptible to corruption to overlook serious health and safety issues. 

The following fictitious scenario is based on a composite of real events.

Reduced Safety Standards In Design Specifications

Joe Martin is the Chief Design Engineer for a major multinational corporation. He leads a multidisciplinary team of engineers that have years of experience in the safe design of manufacturing plants in his home country, a highly industrialized nation. Joe and his team have been tasked with the design and startup of a new plant in Ethicana (a fictitious developing country). The plant will manufacture advanced solar cells and complete solar panels using a proprietary nanotechnology process that has never been used before. The decision to build the plant in Ethicana was primarily driven by the lengthy process to get approval by regulatory agencies in his home country. There has been very little research or data collected on the safe use of this new nanotechnology in manufacturing solar cells.

An important issue that Joe and his engineering team face is the design specifications set by management for the new plant have safety standards well below those for similar plants in his home country where the corporate headquarters is located. New computerized safety systems specified for use in his home country have not been incorporated into the design specifications for the new Ethicana plant to reduce costs. Joe’s team has been given a restricted list of approved low-cost instrumentation for the new plant that has a reputation of being unreliable.

Joe and his design team are very concerned. When Joe approaches senior management with his concerns he is sternly rebuffed and told that regulations in Ethicana do not require the same safety and environmental measures as those in his home country. Joe and his team feel very uncomfortable at the reduced design and safety standards for the new plant, but are keenly aware of management's negative reaction to their feelings. They feel compelled to design the plant to meet the specifications management provided. The plant is built accordingly.

 Starting up the plant.

Joe’s team immediately becomes aware that even existing safety standards are not being upheld. Nevertheless, the new plant is scheduled for startup.  Joe reports back to corporate headquarters that even though he has requested a safety inspection, the regulatory agencies of Ethicana have never inspected the plant and are not enforcing safety and environmental regulations. Joe requests permission from senior management to delay startup until safety inspections have been made. He is told to start up the plant immediately and that safety inspections will occur when local agencies can schedule time for a visit.

 During startup, the operating technicians have reported the following problems to Joe and his team:

  1. Temperature and pressure gauges are unreliable and are frequently ignored.
  2. Process waste chemical volumes are exceeding the recommended capacity of the holding tank.
  3. The reserve waste storage tank is averaging 70% full and occasionally overflows.
  4. The refrigeration unit that keeps potentially explosive chemicals at low temperatures shuts down intermittently and requires manual restarting. 
  5. The gas scrubber, which is designed capture flammable gases escaping from the process, has been shut down due to an electrical problem. Escaping gases are being routed to the flare tower.
  6. The flare tower – which is designed to burn off flammable gases escaping from the scrubber -- has a defective automatic igniter. Periodically when the flame is blown out by high winds it does not re-ignite. An unknown quantity of unburned flammable gas containing nanoparticles escapes to the atmosphere until the flame is manually ignited.
  7. The water curtain -- which should capture any process gas containing nano-particles in the works area – lacks adequate volume. Process gas containing nano-particles escapes into the worker’s operating area.
  8. The warning system for the local community in the event of a plant emergency has never been tested and is not known whether it is operable.
  9. Recent nationalization policies of the Ethicana government have resulted in the premature replacement of members of Joe’s team of experienced engineers with less knowledgeable local citizens.  Due to training cutbacks, most replacement technicians at the plant are poorly trained, inexperienced and have little understanding of the manufacturing process. This has resulted in several accidents during operation exposing workers to hazardous materials including nano-particles whose long-term health effects are unknown.

Corporate Response to Safety Concerns

Joe reported his concerns to senior management at corporate headquarters and requested that the Ethicana plant operations be suspended until the faulty equipment, safety and operational issues are addressed. To make his point Joe tells senior management that this is a disaster waiting to happen and that if nothing is done he will be compelled to file a report with the Ethicana Worker Safety and Environmental Protection Agency. Senior management tells him to keep the plant in operation at all cost. He is told that ethics and morals have no role in operating a manufacturing facility profitably. 

Out of frustration Joe reported his immediate supervisor to the senior vice president for corporate operations regarding potential risks to persons living near the plant. He is told that there are no regulations in Ethicana requiring the communication of risks to the local population living near the plant. Nothing is done to inform the surrounding community of any potential risks.

Because Joe and many of his team lived in the local community during their assignment in Ethicana they are aware that there are no emergency response plans to cope with any events at the plant that could have a negative impact the local community. Joe knows that there is an inadequate supply of water and electricity which could affect the operation of safety equipment currently installed at the plant in the event of an emergency. 

Consequences

Joe is quietly replaced by a local citizen as the plant manager and transferred back to corporate headquarters. Joe receives a less than favorable performance evaluation from his supervisor for his work on the Ethicana project. The rest of Joe’s engineering team is replaced by local citizens and the team is transferred back to corporate headquarters. To add to Joe’s frustration, he finds out from an article in an Ethicana newspaper that the new Ethicana plant manager is the brother in law of the mayor of the city where the plant is located. The new plant manager's industrial experience is limited to vehicle maintenance for the city where the plant is located.

Responsibility of the Governments of Industrialized and Developing Nations

Currently, international law does not involve itself in industrial hazards, pollution or regulating multinational corporations in general.  Any disaster that results will be litigated in the country where the plant operates. The legal systems of most developing countries lack experience in dealing with multinational corporations or the consequences of a major disaster resulting from poorly designed and operated plants outsourced from highly industrialized countries. 

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As you read and analyze this case study, your reflective comments are requested on all of the following:

  • Who are the stakeholders, and how are they impacted both positively and negatively?
  • What knowledge and skills are needed to implement sophisticated, appropriate and workable solutions to the complex global problems facing the world today?
  • What interdisciplinary perspectives would help identify innovative and non-obvious solutions?
  • What insights can you articulate, based on your culture and other cultures with which you are familiar, to help understand your worldview and enable greater civic engagement?
  • What is your position on the right thing(s) to do?

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    • I would like to say that it is important to instill good work ethics among the team. A fire in the workplace or chemical hazards can affect the production output, and can delay shipping schedules, fulfillment, vendor relationships, and customer satisfaction. To prevent this sort of hazard, one need to practice good industrial safety. The people (at the managerial level) need to set the benchmark for the team, then only one can expect to see some good consequences. Organizational code of conduct and ethics are important, and these should be abided by everyone.
  • Some development countries set up new technology at plant an accelerating pace. Some companies building plant in development countries have some benefit of low operating costs, much profit, and cheap labor. New technology ensure health and safety regulations. But the stack holders only focused profits, benefit in developing countries. The stack holders did not pay attention about health, risks safety regulations of the new technology . The stack holders did not follow the rules and regulations.

    1. Knowledge and skills are needed to implement sophisticated, appropriate and workable solutions to complex global problems facing the world today. Now a days some companies are deciding to create new technology in the development countries. But the only focus only profits benefit for new technology in developing countries. They did not pay attention about health, risks, safety regulations. And the results there are many problems arrives in developing countries. Because they did not any survey before starting the work of developing area. So, proper survey needs to be done before starting new technology. New technology should be handled by a suitable trainers and obviously government rules must be observed .

    2.Interdisciplinary perspectives would help identify innovative and non-obvious solutions- because jon's a huge mistake of his survey. In his survey his team ignored frequently . Chemical volumes are wasted to the recommenced capacity of the holding tank and waste storage tank is most of placing 70% full and tank is overflows. They ware facing electrical problems. The water curtain any process gas containing nano-particles in the works area. Process gas containing nano-particles escapes into the worker's operating area . The local community in the event plant emergency has never been tested. In this survey several accidents during operation . Workers including nano-particles whose long team health effects are unknown.

    3. Last part of case study we can saw local citizen helped in this project. The plant manager back to corporate headquarters. The new plant manager is bother in law of the mayor of the city where the plant is located. He is limited to vehicle maintenance for the city where the plant is located in the case study. So, insights can you articulate, based culture and other cultures with which you are familiar to help understand your worldview and enable greater civic engagement.

    4. rights things to do-
    a) We needs to be more caring about the project.
    b) Safety should be applied for new technology.
    c) Proper check up is required for the survey.
    d) Emergency plans should be ready for any problems.
    e)Management's instructions must be followed.
    f) Government rules must be observed.

    5. Others comments are very nice and I read the all comment its really very help me to improve my knowledge and it also very helpful to understand all case study. It also help to specific solution about the particular problems.
  • The development of new, more complex technologies continues at an accelerating pace. For manufacturers developing countries offer multinational corporations a competitive cost advantage compared to manufacturing in highly industrialized countries. Companies building plants in developing countries have the benefit of cheap labor and low operating costs.
    1. In the developing countries MNCs are fixing up new industries with new technology equipments because industries in the developing have the benefit of cheap labour and low operating cost .The knowledge and skills which are needed to implement sophisticated and workable solutions to the complex global problems facing the world today is that the workers must have the mentality that wellbeing of the works and health of the works are important and above everything . works should maintain proper ethical behaviour for smooth work and no conflicts among each other. The workers should have basic knowledge of the work and should be trained properly to use the new technologies that are being introduced . after the hiring of the works , they should be given proper on job training so that can improve themselves and this can lead to fixing the complex problems faced by the world.

    2. when joe and his team were given the project to build a new plant in the developing country Ethicana, they saw that the design given by the management lacked proper safety standards and he was surprised to see that his safety system was not included in the plan like the other plants he build in his home country .He and his team tried to communicate with the management about the problems but they did not pay attention to such problems -they were more concerned with low cost involvement with the starting of the plant . joe and his team were aware of the risks of the people living near the plant but were also compelled to build the plant . This kind of attitude should not be present in an organization , for an organisation to work effectively the supervisors should be open to feedbacks from their team mates and there should be proper communication between all the members of the team . most importantly the company should take all kind of safety measure before starting up a plan with people living near by and to also protect the environment .

    3. According to my culture or any other culture i think that the government and the company should sit together and draw out a plan which will be beneficial for everyone , they should layout proper safety standards and some rules which the company has to follow for the society and the people because the company is responsible for the society and enviornment before establishing the plant .

    4. The right thing to do before establishing a plant is :
    - proper plan should be made out with required safety standards
    - proper inspection should done
    - use of proper required instruments and not cut off good instruments because of cost
    - emergency measures should be planned out incase of any any disaster .
  • 1. In today's world, some of the appropriate solutions to the complex global problems may include effective and quick response when a disaster happens, safety protocols should be followed in order to help carry out other future works smoothly, there should be proper regulating bodies to help solve these problems in a more effective way and before implementing new technology proper research and study should be done so that later it does not turn out to be a hindrance instead.
    2. Perspectives of science, commerce and humanities should be combined together to generate ideas at a wide range. There is an endless number of problems in the world that can be solved through the help of one study field. A proper leader and the right personality must be found to carry out the task and proper coordination is need between the team and the team leader. These might help identify innovative and non- obvious solutions.
    3. Based on my culture, to enable greater civic environment the Right to Information Act can be quite useful. This Act gives the right to information for citizens to secure access to information under the control of public authorities in order to promote transparency and accountability in the working of every public authority. This act is very much needed to help understand one's worldview and enable greater civic engagement.
    4. My position on the right thing to do was to listen to Joe Martin' advice and delay all the works proper inspection was done and safety precautions were implemented. We need to focus on the long term profits and prevent any harm to the MNCs in the long process. For the MNCs it is best to follow ethical practices which would maintain a positive image and minimizes risks.
  • 1. The main problems the world is facing regarding the industrial perspective is the carelessness towards the nature and the people working in that industry along with the people living around that industrial area. There are certain techniques which can be used by the people in-charge of the industries to prevent the degradation of nature and also the protection of the people related directly or indirectly to the industries.
    The first thing the industries should look up to is the safety standards for the construction of any industry. In some places, for example, Ethicana, have set low safety standards for the construction of certain industries which is not similar compared to other places in the world. The minimum safety standards should be kept considering the amount of waste produced by the industry and how harmful it can be for its employees and the people living around it. The industries should implement new computerized safety systems without considering the amount of money it will cost them because safety of nature and the inhabitants should be the top priority.
    The industries should consult the safety procedures adopted by bigger and more reputed companies to prevent the loss of high cost machines and total collapse of the industry. A number of machinery is used for the industrial purpose which costs a lot of money and if not met with the required safety measures could backfire and not only will it produce loss of the money but also the loss of life at a large scale.
    The people who are the higher authority should do their jobs more responsibly and look into the risk and smooth and safe running of the industries rather than have their pockets filled with money which could be used for the betterment of the industry and safety of the people. The correct term for this is corruption. Corruption destroys the entire purpose of the safety and security of the industries as the higher authorities dont focus on problems that could arise and continue the process with lesser safety which is very much risky. The people who have the power over such huge projects should be understanding the risks associated with carelessness and diminished safety standards.
    Lastly, the government must put on strict legal systems to tackle such problems as the international law does not involve itself with the pollution, waste produced or regulating multinational corporations in general. The entire blame and responsibility comes on the shoulders of the government because they are directly or indirectly responsible for the safety of their own people and also their own countries.
  • Outsourcing industry in India plays a critical role in our Indian economy. Through it is providing employment opportunities to a large number of people and development of infrastructure. At the same time it also has lot of adverse effect on our culture, traditions, lifestyle, and social security of the people in the society. Outsourcing is the distribution of some set of business processes to an external service provider expert. The impact of outsourcing is very harmful as well as beneficial to the Indian society, but people only talk about how it benefits the Indian economy. now a days the new generations are more materialistic, more brand conscious, and eat pizza for lunch as a result outsourcing because their bosses train their workers on how to better serve their customers in a more educated and civilized way. Better telecommunications, financial institutions, and reliable electricity supply, social infrastructures, job opportunities, among other variables have increased the cost of living in India, most especially in the metro cities. India as a nation before the arrival of the multinational companies (MNCs) had a relatively low standard of living, but since the
    arrival of MNCs, now Indians no complain of high rent, among every other thing.
    2. An interdisciplinary perspective is a way of looking at a concept, task or data set and analyzes, harmonizes and synthesizes links between two or more disciplines, such as dance and medicine, for a better, cohesive whole. It Helps Advance Critical Thinking and Cognitive Development. Interdisciplinary instruction helps students develop their cognitive abilities - brain-based skills and mental processes that are needed to carry out tasks. while this requirement is not specific to interdisciplinary research, In addition to this blogs, websites such as this one helps researchers further to authenticate and It is a problem that can not find viable solutions outside of an integral vision of man that consideration of the problems not yet come to true innovative perspectives.
    4. it is always important to do the right things.
    - such as- what you feel is the right thing you focus on creating a better outside and inside while at the same time you cut out less relevant stuff from your inner and outer life. So you become more focused on doing that is most important to you. And as with anything you tend to get what you give. that should be important that make global pollution free and perfect environment for live.
  • In the age of industrialisation, everyone is just thinking about the advantages only, but no one is really concerned about the disadvantage or harmful effects of these multinationals companies. Like in the case study developed countries they are more or less concerned about the advantages along with the harmful effects of it but the condition in developing countries is worst, they are only thinking in a single direction like to increasing the economy, and gdp but they forget the ethics and values they forget about the balance, they forget about harmful effects. We have to all think about the other negative impacts as well like in Ethicana ( mentioned in the case study) that the Joe and his team reported that they are really not concerned about the harmful effects of the company, they only wanted to set up the company at any cost, but unfortunately they are fails at safety measure and other things like there is temperature and pressure gauge are unreliable and are frequently ignored, process wastes chemical volumes are exceeding the recommended capacity of the holding tank, like that many safety measures was ignored in the ethicana company, so the point is that before the setting up any company, we have to check or follow all the safety measures as well as value and ethics.
    2. As a student of biotechnology I want to draw your kind attention to identify and need that to be sophisticated to overcome this global problem like
    -A proper research and survey is done prior to set up any manufacturing plant.
    - A proper communication and transparency should be there between the team members
    - Examination of all the equipment should be done by specialised team with the transparency.
    -All the workers and members of team should be selected on the basis of education and proper skill and they have proper knowledge of all the things and have a great communication skills.
    4. Right things to do
    - Increasing communication level or skill between team members.
    - proper checking and inspection of manufacturing plant should be done time to time.
    -there is no corruption at all in the company
    - Government of developing countries have to implemented law for nature conservation and pollution control along with the safety measures.
  • The development of new technologies are frequently to developing countries. Increased efficiency companies building plants in developing countries health and safety regulations are often being an overly large educated population improvements in technology and transport. Economically advantageous to avoid companies there is a demonstrable difference in design, safety operating and maintenance procedures when comparing plants in developing countries with similar plants in highly industrialized countries. Developing countries frequently lack community information. Joe and his design team are very concerned ethics and morals have no role in operating a manufacturing facility profitably. Ethician requiring the communication to the local population living near the plant. Any disaster that results will be litigated in the country where the plant operates. Joe and his team have been tasked with the design and startup of a new plant in Ethician. The plant will manufacture a advanced solar cells and complete solar panels using a nanotechnology in manufacturing solar cells.
  • The danger which is least expected soonest comes to us." – Voltaire

    MNCs operate on a global scale. One of the main advantages to the host country is that MNCs boost their economic growth. They bring with them huge investments and capital. And then through subsidiaries, joint ventures, branches, factories they promote rapid industrial growth. MNCs make their home countries (country of origin) very rich by their revenues. The corporation will collect fees, royalties, profits, charges from all their host countries and bring them back to the home country. This huge inflow of foreign exchange is very beneficial to the home country. multinational corporation only has a profit motive. Their interests may not align with the national interests of the host country and be harmful to their economy and development. In some host countries, the presence of MNCs can restrict competition and may even cause a monopoly or monopolistic competition.
    This situation can be introspected in many dimensions, predominantly when viewed from solely the profit motive of the organisation then it looks absolutely fine but not at the cost of violating the labour ethics. Often MNCs like these are drawn by short term profit motives by ignoring the safety standards but by doing so they also sacrifice their sustainable business practices which could do more harm to the MNC in the long run. Suppose the Plant catches fire or Some equipment malfunctions and hazardous chemicals are flown in air which may result in highly detrimental effects even deaths in the local community living nearby. As a result it may trigger a political crisis resulting the plant to close down, Compensation to the victims, hefty fine to the regulatory authority, arrest of the senior management etc. which will have an adverse impact on the MNC. Therefore it is the best interest of the MNC for keeping up with ethical practices which will also minimize such risks and bring a positive image of the MNC among the local community in the long run.

    • The dumbest people I know are those who know it all. ~Malcolm Forbes
    The knowledge and skills needed to implement sophisticated, appropriate and workable solutions to the complex global problems facing the world today, the problem is the technology being introduced in developing country lacks implementation procedure so one can invest on upgradation and from context of new plant in Ethicana all things require proper analysis before advent of the work like Joe and his engineers found the design specifications so it would be more convenient if the individuals are very much well aware of the consequences of any action and decisions should be taken on utilitarianism concept where it is stated we should not be impartial and consider all equally and also give emphasis to utility and normative ethics.

    There are loopholes in international standards which allow multinational corporations to get away with sub-standard design and safety standards while building manufacturing plants in developing nations. Operational and maintenance procedures might not be followed in the manufacturing plants in developing nations compared to developed nations, because no one in the developing nation is aware of such requirements or standards, and even the legal systems lack experience in dealing with multinational corporations or the consequences of a major disaster resulting from poorly designed and operated plants outsourced from highly industrialized countries. Firstly, I believe this point needs to be addressed. As mentioned earlier,
    • Proper, strict judicial system should be in place in the developing nations that can deal with multinational corporations across international borders.
    • The start up team should be provided with the basic amenities to complete the project and the budget should be discussed at length with the management at the headquarters. Favoritism should never pave its way into the company or firm, only the deserving and people of quality and appropriate qualification should be taken into consideration. A sound communication channel should be established between the start up team and te headquarters. No compromise should be done on the quality of the equipments, working conditions prevailing in the factory, newer and better technologies should be involved in the experimentation procedure. No compromise should be done with the working conditions prevailing in the factory or the start up as the life of every worker and the quality of the product to be manufactured should always be the most important criteria.
    To conclude with, we can say that, in work places, money and fame should definitely be valued. But that does not mean that those two factors should have the power to overpower us and control us in such a manner, that we will forget our morals and will indulge ourselves in dishonest deeds. The above mentioned company though was able to work according to their desired choice for the Ethicana project, by suppressing Joe and his team, yet in the long run it will not always be successful, due to it's wavering relationship between the higher and the lower employees, which will at one point of time become the reason for the company's downfall.
  • Developing new technologies is a positive point but, how it is used will give us the result either good or bad. As mentioned in the case study multinational corporates choose developing countries to reduce their investment and gain more profit not keeping in mind the affect it can cause to the people or the environment. I feel that Joe was a great example to people who are not able to stand up against the higher authorities to complain about the wrongdoing whatever the consequence is. But it was really unethical for the Ethicana management to remove Joe as whatever reasons he stated was true and they were the points that should be taken care of before starting the project. The stakeholders here are the Ethiciana people, the management team and Joe’s team. When any damage happens to the plant the Ethiciana people are the one that will be negatively affected but not the management team. Mostly the multinational companies when starting a project in a developing countries, the government or the people responsible for bringing them should discuss with the inhabitants of that area the awareness, the effects and their benefits. The Bhopal Gas Tragedy is one example of a worst industrial accident in the whole world. The ethical responsibilities should not be ignored by the managements and other people in the project and all these responsibilities should be properly taken care. The design of the infrastructure of the plant should be designed in such a way that any damage or malfunction can easily be repaired or look after and taken care of. The employees should be provided proper training and computerised system should be adapted as it’ll take less time than done manually. Industries in developing countries should be more emphasised here as they lack a lot of awareness programmes. The faulties in the new plant in Ethicana were observed by the employees but not by the senior management teams which shows negligence, this is breaking ethical grounds. The senior managements teams have no idea about the power of ethical and moral value. A solution to the problem Joe and his team faced is they could have explained the senior manager the importance of ethical and moral values in starting an industry as Joe has had more experience as he was the one to design the headquarter plant. A contract should be uplifted between the corporate in Ethicana with the inhabitant discussing the profits and loss of both sides. This will allow better development with the help of the people in that area.
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